Refund Policy

1. Introduction

The following Refund Policy is applicable to all users of the QuickApply platform, a specialized Software-as-a-Service (SaaS) solution offered by CLOUTRA. By opting into our services, you, the subscriber, agree to adhere to the guidelines outlined below.

2. Commitment

Our goal at QuickApply is to deliver a high-quality service that achieves real results for our users. We value the trust you place in our platform, and in recognition of this, we have developed this policy to explain our refund procedure if our service fails to meet the expected outcomes.

3. Refund Guidelines

Under the conditions of this policy, QuickApply offers a 30-day money-back guarantee. Should you not secure any interview opportunities via our service within this timeframe, you may qualify for a full refund of your subscription cost.

• Initial Sign-up: This refund is only applicable to first-time subscriptions, not to renewals or subsequent subscriptions.
• Request Period: Requests for refunds must be made within 30 days of the subscription start date.
• Proof Requirement: Subscribers must provide proof, such as records of application submissions and lack of interview offers, to support their request.
• Refund Method: Refunds will be issued to the payment method used for the original subscription.
• Processing Duration: The refund process will begin immediately upon approval of your claim, though the actual credit may take up to 10 business days to appear in your account, depending on your bank's processing times.

4. Initiating a Refund

To request a refund:

• Contact Us:You must inform our customer support team of your decision via formal communication.
• Provide Documentation:You must submit the necessary documentation as described in Section 3.1.
• Follow Instructions:You must follow any additional instructions or steps as required by our support team.

5. Feedback for Improvement

We welcome and value feedback from our users on this policy. Your input helps us continuously improve and better align our services with your needs.

6. Inquiries

Should you have any questions or wish to request a refund under this policy, please reach out to our support team through the contact methods provided on the QuickApply platform.

7. Notice

Please be aware that this Refund Policy is subject to the laws of India and may be updated at any time without notice. We advise subscribers to review this policy regularly. Continued use of QuickApply services constitutes acceptance of any changes to these terms.